Shipping FAQ's - Giftscircle

Shipping FAQ's

Do you do Same Day Shipping?

Giftscircle® offers a Same Day Shipping Guarantee on most in-stock items ordered Monday - Friday by 1PM PST (excluding national holidays). Item eligibility can change depending on the day of the week, time of day and product availability, so please check each item’s availability at time of order. Only orders placed directly though giftscircle.com qualify for Same Day Shipping.

What is the total delivery time for my order?

The delivery time for your order is determined by two factors:  Processing and Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 2-5 business days.

We will ship all of your orders using either FedEx, DHL or USPS with a verified tracking number for online tracking and delivery confirmation.

What are the shipping methods available?

Standard:  3-5 business days

Express:  1-2 business days

NOTE:

  • The shipping times above do not include processing time.
  • We use USPS First class and Priority services for Outside the contiguous U.S.
  • Weather-related shipping delays are not within the control of giftscircle.com

Can I use different "Bill to" and "Ship to" addresses?

If you choose to ship order(s) to an address other than the billing address of your credit card, Giftscircle® may contact you to verify the "ship to" address. This may cause a short delay. To expedite order processing, please provide up-to-date contact information when placing your order.

NOTE:  The "ship to" address cannot be altered after the order has been shipped.

What is the Shipping Estimator?

This estimates the shipping costs for all available shipping options before an order is placed.

NOTE:  This value is an estimate based on current shipping rates and is subject to change.

How are shipping costs determined?

  • The shipping cost for most items is based on the item's size, weight, shipping method and delivery address.
  • In your shopping cart, we show an estimated shipping cost based on our lowest price shipping method and presuming that all items in your cart are going to a single address within the contiguous United States.
  • If a different shipping method or address outside the Continental United States (AK &/ HI) is selected, the actual shipping cost will most likely be increased.

How do I check the status of my order?

After any order is completed, you will receive an email confirming the purchase. After the order ships, you will receive a second email with tracking information. This information is also available through your online Account Information under Order History.

What should I do if the tracking number I receive is not working?

It can take up to 1-2 business days for the tracking number to be registered/scanned in the carrier's system. This could prevent visibility to your shipment.

If two business days have passed after you receive your tracking email, and you are still unable to track the order, please Contact Us. Our Customer Service team can investigate and provide updated tracking information and order status.

Why was my order sent in multiple packages when it all could have fit in one box?

Items ordered from Giftscircle®.com may ship from multiple locations making them unavailable to ship in one box.

What can I do if I never receive my order?

Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with a family member, neighbor, co-worker, or building manager.

NOTE:  If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please Contact Us to check your order status.

 

Who is eligible for Free Shipping?

Giftscircle® maintains standard shipping charges as $4.99, but it offers free shipping for orders above $35 within the 48 contiguous states of United States of America. 

Do you ship to PO Boxes and APO Address?

Giftscircle® will happily deliver to your PO BOX via USPS for a nominal extra charge. To avoid this charge please add a street address to line 1 and PO Box to address line 2 during checkout.

We must ship via USPS to all APO addresses. Shipping costs are based on package weight.

Do you Ship Backordered Items?

On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be backordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. Here at giftscircle.com we have a great relationship with our suppliers, so we are usually able to get your products very quickly. We will ship the in-stock items on your order right away and ship the backordered item(s) as soon as they become available at no extra cost to you. In the event several items are backordered, you may receive several partial shipments.

Do you accept Checks or Money Order?

Yes, we accept personal checks and money orders. The check/MO should be in favor of Gifts Circle.

You can mail us a check or money order at the following address: -

Giftscircle 
7910 E Baltimore St
Baltimore, MD 21224

Is it safe for me to use credit card online?

Please be assured that all your personal information is safe when you place an order online with us. We have Thawte SSL123 SSL certificate on our website, which has an encryption strength of up to 256-bit and an industry-standard 2048-bit signature key 

We take all precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use SSL encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in/hosted at a secure environment.

What if you receive damaged or Incorrect Item?

If your item arrives damaged or is incorrect, please notify us immediately via Contact US or e-mail or telephone so we can resolve any problems to your satisfaction.

Duties, Taxes and Fees?

In many of the countries served by Giftscircle® customer are responsible for paying any duties, taxes & fees that may be required. These fees are typically collected in your country by customs or the delivery agent.

Customs policies vary widely from country to country so please contact your local customs office or tax authority for information specific to the products you are ordering. Additionally, when ordering from giftscircle.com you are considered the importer of record and must comply with the laws and regulations of the country in which you are receiving the goods. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

How do I track my order(s)?

Once your order is shipped, you will receive an email confirmation for the shipped order along with the tracking number and carrier information.

You may also track your order(s) by logging into your Giftscircle account and clicking on "My Account", then select "Status" and enter your order number.

Can I modify the order after it has been submitted online?

Due to our effort to ensure our customers receive their orders as quickly as possible, we can accommodate certain modifications (shipping address, payment type, packaging) to the order if it has not been invoiced or shipped. Please contact your account representative for more information.

Can I pick up my order as I stay nearby to your store?

Sure, you can always contact our customer services representatives and inform them that you want to pick up the order. In that case, once the order is ready, instead of shipping it out, we will give you a call and you can come to our store to pick up the order.

The product I want to buy comes up as Out of Stock. When will it be back in stock?

Please note that you will not be able to place an order for the Out of stock products. You can, however, get notified through email once a product is back in stock. Please email support@giftscircle.com for notifications on the stock status of any product.

Do you sell wholesale?

Yes, we do sell wholesale. Please contact our customer service representatives for placing the orders.

I have a reseller permit. Can you void the sales tax for me?

Please call our customer service representatives for placing the orders. They will take your order on the phone and make sure that you are not charged the sales tax. Please make sure that provide the reseller permit no. to the customer service representative while placing the order. Also, you need to fax the reseller permit to us. Our fax no. 510-324-2903

I forgot my password. How can I retrieve my password?

Please use the Forgot your Password? link available at the login page Forgot Password.

Once you verify your last name and email address, your password will be emailed to you in a few minutes.


 

Search